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Signed in as:
filler@godaddy.com
Last updated:19.04.2026
Welcome, traveller, to Freya’s Cavern — a small corner of the world where handcrafted magic, mystical curiosities and enchanted treasures await. By exploring our website or placing an order, you agree to the terms below. These guidelines help keep our little realm safe, fair, and harmonious for all who wander through.
1. About Us
Business name: Freya’s Cavern Location: United Kingdom Contact: Freyascavern@gmail.com
These Terms & Conditions govern your use of our website and any purchases you make from us.
2. Using Our Website
By stepping into our digital cavern, you agree to:
We may update the website or these terms as our offerings evolve.
3. Products & Descriptions
Every item in Freya’s Cavern is described with care and honesty. However, please note:
If a significant error appears, we will contact you before fulfilling your order.
4. Pricing & Payment
All prices are listed in GBP (£) and are inclusive we do not charge VAT. We reserve the right to adjust prices as needed.
Payments are processed securely through trusted third‑party providers. We never store your payment details ourselves.
5. Orders & Contract
When you place an order:
If we must cancel, you’ll receive a full refund.
6. Shipping & Delivery
We aim to dispatch your treasures promptly. Delivery times may vary depending on your location and courier services.
We cannot be held responsible for delays caused by:
If your parcel goes astray, contact us and we’ll help however we can however the courier or delivery firm should be contacted in the first instance with a courtesy email to ourselves preferably with a copy of the email to the courier/delivery firm.
7. Intellectual Property
All content on this website — including product descriptions, images, branding, and written material — belongs to Freya’s Cavern unless otherwise stated.
Please do not copy, reproduce, or use our content without permission.
8. Limitation of Liability
We are not liable for:
Your statutory rights remain fully protected.
9. Privacy & Data Protection
Your personal information is handled with care and respect, in accordance with UK GDPR and our Privacy Policy.
Please review our Privacy Policy for full details on how your data is used and protected.
10. Changes to These Terms
As our cavern grows and evolves, we may update these Terms & Conditions. The latest version will always be available on this page.
11. Contact Us
If you have any questions about these Terms & Conditions, please reach out: Freyascavern@gmail.com
If an item doesn’t align with your energy, you may return it within 14 days of receiving your order.
To be eligible for a return, items must be:
Once received and inspected, we will process your refund.
We are a small business and request you read all descriptions carefully prior to placing your order. Returns must be paid for by the customer and items returned without full postage paid the shortfall will be deducted from the refund. All items are photographed prior to leaving us to ensure they are in good order when they leave us.
Some items are bound by their own rules of magic and cannot be returned:
If you’re unsure whether your item qualifies, simply reach out — we’re always happy to guide you.
To start a return, please contact us at: freyascavern@gmail.com
We’ll provide instructions on where to send your item. Please note: return postage costs are the responsibility of the customer unless the item arrived damaged or incorrect. If damaged then the first point of contact should be the courier/delivery firm with a copy of the email sent to us also.
If something arrives broken, flawed, or not as expected, please contact us within 48 hours of delivery with:
We’ll make things right — whether that means a replacement, refund, or another solution. NB all products are photographed prior to leaving us any damage in transit should be notified to he courier/delivery firm in the first instance with a copy of the email/details sent to us also at freyascavern@gmail.com
Once your returned item reaches us and passes inspection, your refund will be issued to your original payment method.
Please allow a few working days for your bank or payment provider to process the refund on their end.
If you wish to exchange an item, the simplest path is:
This ensures availability and avoids delays.
If your parcel seems to have wandered off the path, contact us and we’ll help investigate. Please note that we cannot be responsible for delays caused by postal services, customs, or incorrect delivery information.
If you have any questions about returns, refunds, or exchanges, you’re always welcome to reach out: freyascavern@gmail.com
We’re here to help and we want every experience with Freya’s Cavern to feel magical, fair, and full of care.